PRELIMINARY TEST VERSION

FACILITY MANAGEMENT

CUSTOMER SATISFACTION SURVEY

Your feedback is crucial in improving the quality of services provided by the facility management staff.  Facility management is responsible for things like space planning, heating and cooling, telecommunications, maintenance, and other operations of the physical plant, as well as security, food service and other types of administrative services related to operating the facility.

Please select the number for each statement which best reflects your level of satisfaction with facility management at your site.  If for any reason you decide not to answer a questions, please select "6" (No Answer).  Use the "Comments" space to give more information about areas which you feel dissatisfied.

You will be given the option to review the entire survey at the end, so don't worry about any mistakes!

 BACKGROUND

These questions are for grouping purposes only.  Please select the number which best represents your major job function, or "Other" if your responsibilities fall outside of the areas listed.

1 - Executive

2 - Manager/Supervisor

3 - Administrative

4 - Technical Specialist

 5 - Clerical 6 - Other

 

How often do you interact with the Facility Management Department?

1 - More than once a week

 2 - About two times a month 3 - About once a month
4 - Four to Six times per year 5 - Once or twice a year 6 - Never

 

Gender:

1 - Female

 2 - Male

 

Length of time at your present location:

1 - Less than one year

 2 - 1-2 Years 3 - 3-5Years
4 - 6-10 Years 5 - Over 10 years

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 1 FACILITY MANAGEMENT STAFF

Please indicate your level of satisfaction with your Facility Management Staff by selecting the appropriate number for each characteristic listed.  Also, please indicate how important each of these characteristics are to you by selecting the appropriate number.

 

SATISFACTION SCALE

1=Very Dissatisfied, 2=Somewhat Dissatisfied, 3=Semi-Satisfied, 4=Satisfied, 5=Very Satisfied, 6=N/A (No Answer)

IMPORTANCE

1=Not Very Important, 2=Somewhat Unimportant, 3=Semi-Important, 4=Important, 5=Very Important, 6=N/A (No Answer)
SATISFACTION IMPORTANT
Technical competence....................................................
Knowledge of the building and building systems..............
Availability.....................................................................
Trustworthiness..............................................................
Timeliness of Response..................................................
Appearance...................................................................
Courtesy........................................................................
Understanding your needs/requirements..........................

Overall, how satisfied are you with your facility management staff? 

COMMENTS:

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 2 YOUR BUILDING AND OFFICE ENVIRONMENT 

Please indicate your level of satisfaction with your building and office environment by selecting the appropriate number for each component listed.  Also, please indicate how important each of these components are to you by selecting the appropriate number.

SATISFACTION SCALE

1=Very Dissatisfied, 2=Somewhat Dissatisfied, 3=Semi-Satisfied, 4=Satisfied, 5=Very Satisfied, 6=N/A (No Answer)

IMPORTANCE

1=Not Very Important, 2=Somewhat Unimportant, 3=Semi-Important, 4=Important, 5=Very Important, 6=N/A (No Answer)
SATISFACTION IMPORTANT
Location
Availability of Parking
Availability of public transportation
Security
Attractiveness of appearance
Grounds/Landscaping
Signs (for directions around the facility)
Temperature
Lighting
Noise Level
Indoor Air Quality
Furniture
Interior Layout
Telephone System
Voice Mail System
Handicapped accessibility
Restrooms
Lounge/Common areas
If available:
     Child Care Facilities
     Fitness Center
     Snack Bar/Food Service

Overall, how satisfied are you with your building and office environment? 

COMMENTS:

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 3 BUILDING EQUIPMENT 

Please indicate your level of satisfaction with your building equipment by selecting the appropriate number for each factor listed.  Also, please indicate how important each of these factors are to you by selecting the appropriate number.

 

SATISFACTION SCALE

1=Very Dissatisfied, 2=Somewhat Dissatisfied, 3=Semi-Satisfied, 4=Satisfied, 5=Very Satisfied, 6=N/A (No Answer)

IMPORTANCE

1=Not Very Important, 2=Somewhat Unimportant, 3=Semi-Important, 4=Important, 5=Very Important, 6=N/A (No Answer)
SATISFACTION IMPORTANT
Elevators
Escalators
Plumbing
Heating
Air Conditioning
Ventilation

 

Overall, how satisfied are you with your building equipment? 

COMMENTS:

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 4 BUILDING SERVICES 

Please indicate your level of satisfaction with the services provided by the Facility Management department by selecting the appropriate number for each service listed.  Also, please indicate how important each of these services are to you by selecting the appropriate number.

 

SATISFACTION SCALE

1=Very Dissatisfied, 2=Somewhat Dissatisfied, 3=Semi-Satisfied, 4=Satisfied, 5=Very Satisfied, 6=N/A (No Answer)

IMPORTANCE

1=Not Very Important, 2=Somewhat Unimportant, 3=Semi-Important, 4=Important, 5=Very Important, 6=N/A (No Answer)
SATISFACTION IMPORTANT
Quality of:
     Cleaning
     Maintenance
     Repairs
     Alterations
Timeliness of:
     Maintenance
     Repairs
Frequency of cleaning

 

Overall, how satisfied are you with the building services described above? 

COMMENTS:

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 5 PROCEDURES 

Please indicate your level of satisfaction with the procedures you must go through in order to obtain service from the Facility Management department by selecting the appropriate number for each characteristic listed.  Also, please indicate how important each of these characteristic is to you by selecting the appropriate number.

 

SATISFACTION SCALE

1=Very Dissatisfied, 2=Somewhat Dissatisfied, 3=Semi-Satisfied, 4=Satisfied, 5=Very Satisfied, 6=N/A (No Answer)

IMPORTANCE

1=Not Very Important, 2=Somewhat Unimportant, 3=Semi-Important, 4=Important, 5=Very Important, 6=N/A (No Answer)
SATISFACTION IMPORTANT
Ease of doing business
Accommodation of unique requirements
Flexibility
Responsiveness
Effectiveness of communications

Overall, how satisfied are you with the procedures for obtaining services from the Facility Management department? 

COMMENTS:

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 6 OVERALL SATISFACTION RATING 

Overall, how satisfied are you with the services provided by your facility management staff?

 

SATISFACTION SCALE

1=Very Dissatisfied, 2=Somewhat Dissatisfied, 3=Semi-Satisfied, 4=Satisfied, 5=Very Satisfied, 6=N/A (No Answer)
space
OVERALL SATISFACTION 

 

COMMENTS:

 

THANK YOU FOR COMPLETING OUR SURVEY!  You may review your entire survey before you submit, if you like.  If not, simply click the submit button to send us your survey.